Terms & Conditions

Please note that on-line goods purchased after 14:30 and goods purchased on

Thursdays, Saturdays and Sundays are despatched the following working day.

Satisfaction Guarantee

For your extra peace of mind all online purchases of new items are covered by our 14-day exchange or money back guarantee (excluding any carriage charges incurred). If you change your mind, for whatever reason, return the unused item(s) in their original unopened packaging to “Tent Hire Limited” within 14 days accompanied with the receipt and/or invoice and we will be pleased to offer you an exchange or refund – no hassles, for your total peace of mind. Please ensure you include a cover note in with your parcel so that we can quickly identify your order.

Payment

All prices are in (GBP) pound sterling and are inclusive of VAT at the current rate 20% (if applicable). Payment can be made securely on line using our dedicated Streamline Worldpay payment processing partner, or buy using your Paypal account, by post or telephone. All payments are subject to validation checks and, where required, authorisation by the card issuer. If the issuer of your payment refuses to authorise, we have the right to cancel the order.

All prices within the tenthiredirect.co.uk website, are exclusive ‘website only prices‘ and no guarantee can be made that these prices will be matched in store, unless otherwise stated. You must complete your purchase online to benefit from these website savings.

Availability

We aim to hold all items in stock, however should an item be more popular than we expected, there might be occasional delays when ordering. If this does occur then we will contact you advising you of any delays with an option to cancel your order if requested. Items which have been purchased through our ‘Reserve, Pay and Collect’ option will be reserved for a maximum of one calendar month. We will then notify you of your outstanding collection and/or may cancel your order.

Specification

Every effort has been made to ensure that the specifications on this Website are correct at the time of publishing, however technical data, including colour, dimensions and weights serve only as a guide. Sometimes product specifications may change, in such instances we’ll do our very best to inform you and make the corrections to our site. All our sizes and measurements are approximate and the utmost care is taken to ensure the accuracy of these dimensions. Awning and tent measurements are ‘Footprint’ sizes and not necessarily overall size. No guarantee is given or implied that goods will confirm in absolute detail to the description or illustrations published.

Collect In Store

All collect in store items are held for a maximum of 7 days before the online order is cancelled and any payments refunded; unless specified within your order. We cannot hold stock indefinitely due to the high volume we sell and limited storage capacity.

Printing & Pricing Errors

In the event a product is listed at a wrong price due to a typographical (human) error or incorrect pricing information received from our suppliers, we have the right to refuse or cancel any orders placed prior to a contract being made. A contract of sale is made when the goods have been dispatched, no contract is valid until such time as they have left our stores. We will, of course, inform you at the earliest possible time. Prices found through search engines may not be accurate as they may include items from previous promotions or older seasons. The search provided through our own website search facility will obviously be more accurate.

Complaints Procedure

In the event that we fail in meeting our high standards of customer service please contact us via:

Customer Services
Tent Hire Limited
105a Edward Street,
Birchills,
Walsall,
West Midlands.
WS2 8RS

Data Protection 

Please refer to the privacy notice in the footer.

Statutory Rights

These terms and conditions do not affect your statutory rights as a customer.

Product Guarantees

All new products carry a standard 12-month manufacturer guarantee. Should any fault arise within the first 12 months of ownership due to faulty materials or workmanship, we will, at our discretion, take necessary steps to repair or replace the defective part.  This does not apply to faults caused by weather damage, accident, neglect, excessive wear & tear or misuse, for which there will be no repair or exchange. The guarantee will be deemed invalid if goods have not been treated in accordance with the manufacturer’s instructions and/or have been altered or modified.  This does not affect your statutory rights. Zips, Velcro tags, guy lines, ladder rubbers, pegs, halogen tubes, light bulbs and fuses,  are not covered under the manufacturer’s warranty. Steel, fibreglass and aluminium poles are a consumable item and are not normally covered by the manufacturers warranty.

Delivery Costs

A standard delivery charge will be calculated on your order and added to your shopping basket, some items may only be despatched by Royal Mail postage or overnight courier. Please contact us with any specific requirements. We do not offer a guaranteed delivery service, but do enjoy a very high percentage of next working day deliveries on our express delivery options. We will not accept claims for compensation due to delayed delivery or inconvenience caused by delivery times. We will always do our very best to ensure deliveries are completed as advertised. Where delivery charges have been miscalculated or additional shipping costs are incurred we reserve the right to pass these charges on or cancel your order without notice – any payments will be refunded. Items returned to us as ‘refused by customer’ or after failed delivery attempts by the courier company may incur charges, these must be settle by the customer before re-delivery or refunds are issued.

Changes to the Website

We reserve the right to make changes to this Website, the disclaimers and the terms and conditions at any time without prior notice.